What Personal Data We Collect and Why We Collect It

1. Introduction

Welcome to 10kdistribution.com (the “Site”), operated by 10K Distribution (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use and share it, and your rights in relation to that information.

2. Information We Collect

We collect information when you visit our Site, register an account, place an order, subscribe to our newsletter, or otherwise interact with us. This may include:

  • Personal Identifiers: Name, email address, phone number, company name, job title
  • Account Data: Username, password (hashed), billing and shipping addresses
  • Transactional Data: Order history, invoicing and payment details
  • Communications Data: Customer service inquiries, survey responses, newsletter preferences
  • Technical & Usage Data: IP address, browser type and version, device identifiers, operating system, pages visited, referring/exit pages, timestamps
  • Marketing & Behavioral Data: Cookies and similar tracking technologies, preferences, and interests

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, manage your account, and provide customer support
  • Send you transactional emails (order confirmations, shipping notices)
  • Communicate marketing offers, newsletters, and company updates (only if you’ve opted in)
  • Analyze site usage to improve our products, services, and user experience
  • Tailor content and advertising, and measure the effectiveness of campaigns
  • Detect, prevent, and address technical issues and fraud

4. Legal Bases for Processing

Where applicable, we process your personal data based on:

  • Consent: When you opt in to newsletters or marketing communications
  • Contractual Necessity: To perform our contract with you (e.g., order processing)
  • Legitimate Interests: For internal business purposes such as improving our Site, preventing fraud, and administering your account
  • Legal Compliance: To comply with applicable laws, regulations, or legal proceedings

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect and store information about your interactions with our Site:

  • Essential Cookies: Necessary for Site functionality (e.g., shopping cart, login)
  • Performance & Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics)
  • Advertisement & Targeting Cookies: Enable personalized advertising on and off our Site

You may manage or disable cookies through your browser settings, but this may affect Site functionality.

6. Sharing Your Information

We may share your personal data with:

  • Service Providers: Payment processors, shipping carriers, email and marketing platforms, IT and hosting providers
  • Affiliates and Subsidiaries: For group‑wide business purposes
  • Professional Advisors: Auditors, lawyers, and accountants, as needed
  • Legal Authorities: If required by law, regulation, or legal process, or to protect our rights, property, or safety

We do not sell your personal data to third parties for their own marketing purposes.

7. International Transfers

Our servers and third‑party service providers may be located in various countries, including the United States. Where data is transferred outside Canada or the European Economic Area, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with our legal obligations (e.g., tax or accounting laws)
  • Resolve disputes and enforce agreements
  • Once data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or receive a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Port your data to another service provider
  • Withdraw consent for marketing at any time
  • To exercise these rights, please contact us as described below. We may need to verify your identity before responding.

10. Third‑Party Links

Our Site may contain links to third‑party websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy notices.