Questions & Answers

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CONTACT INFORMATION

50 East 52nd Street
Brooklyn, NY 10022
United States

+1.844.333.9998
+4643758533

Sales: steve@10kdistribution.com

Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.

FAQs

1. Who can purchase from 10K Distribution?

Anyone can view and purchase products on our website at the retail price.
However, approved dealers, retailers, and resellers can register for a wholesale account to access exclusive wholesale discounts.

Is there a minimum order amount?

There is no strict minimum order amount; however, orders over $200 qualify for free shipping across eligible regions.

How do I create an account?

To create an account:

  • Click on the "Register" button at the top of the website.

  • Fill out the registration form with your business details.

  • Once submitted, our team will review your application and notify you upon approval.

Please note: Approval is typically completed within 1–2 business days.

What products do you offer?

We specialize in:

  • Cables (USB, Lightning, USB-C, Braided)

  • Chargers (Wall chargers, Car chargers, Wireless chargers)

  • Audio Accessories (Earbuds, Headphones, Speakers)

  • Retail Display Kits (Bulk products with stands and merchandising materials)

  • Phone Holders, Adapters, and other accessories

  • Lifestyle Products under our Amaze brand (e.g., tumblers, water bottles, sunglasses)

Can I see pricing without an account?

No. Wholesale pricing is only visible to approved customers who are logged into their accounts.

Do you offer free shipping?

Yes. We offer free shipping on all orders over $200.
For orders under $200, shipping costs will be calculated at checkout.

Which shipping carriers do you use?

We primarily ship via major carriers such as FedEx, UPS, and Canada Post, depending on your location and the size of the shipment.

How quickly are orders processed and shipped?

    • In-stock orders are typically processed within 1–2 business days.

    • Tracking information is provided once your order is shipped.

Where do you ship?

We currently ship across Canada and the United States.
For international orders, please contact our customer support team.

Can I return or exchange products?

We stand behind the quality of our products.
If you encounter any issues:

  • Returns must be requested within 14 days of receiving the order.

  • Products must be in original packaging and unused.

  • Restocking fees may apply depending on the condition of the returned items.

Contact our support team before returning any items to receive an RMA (Return Merchandise Authorization).

Do you offer special pricing for large volume orders?

Yes. For large bulk orders or custom retail kits, please contact our sales team to discuss special pricing and custom deals.

Do you offer custom branded products or private labeling?

We currently focus on distributing branded and unbranded products ready for retail.
If you are interested in private labeling or custom branding, please contact us directly to discuss opportunities.

How can I contact customer support?

You can reach us via:

  • Phone: 1-844-333-9998

  • Contact Form: Available through the "Contact Us" page on our website

How often do you update your product catalog?

We are constantly updating our inventory with new arrivals and seasonal kits.
Check our website regularly or subscribe to our email updates to stay informed about new product releases and special promotions.

Is my information secure when registering and ordering?

Yes. We use industry-standard security protocols and encrypted connections to ensure that your personal and business information remains secure.